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How do
I purchase the spa? |
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Each spa has an item #
shown on the description form. Please
write that # down and bring it to the
Design Center (If a Home Resort Rep is
not on hand). Rep who will then fill out
a special order form that you will then
bring to the register at Costco Home.
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Who is
Home Resort Products? |
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We are the vendor. We are
the company who makes it possible for
products like Calspas and other High end
Home resort unique specialty products
available to Costco members.
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What happens if I need
service? |
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Your warranties are with
the manufactures of the products you
purchased. Calspas has multiple warranty
service centers locate though out the
region to response to your warranty
service. You will be provide with the
contact names and numbers at dealer or
on our website. These service provider
can help assist and help answers
questions and concern that may arise, or
just e-mail us.
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Will I
have to pay for Warrantee work? |
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No, not if a part is
covered under he Cal spas 5 yrs parts
and labor warranty (see warranty link
for details)
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Is
there a charge for the service company to
come to my house? |
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Yes, In the spa industry
this is referred to as a trip charge or
a call out charge and is standard
through out the spa industry. (Not just
spas purchased through the Costco Home
program) This charge varies due to
Mileage ( $95 with in 30 mile of Costco
Home Kirkland)
Ferry fees not included.
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Will I
get more or better Customer service if I buy
from a spa store? |
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In our experience
Customer service at any small to medium
business can vary depending on the
Company. We have put systems in place
with the Costco Home program that in
most cases offer better than specialty
spa store service.
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Why buy a Costco Home
instead of the local Cal spa dealer? |
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Costco Home and Home
Resort Products have narrowed down the
product line to reflect some of the most
popular spas and features; this allows
you to take advantage of streamlined
pricing.
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How
long will it take to get my spa? |
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Because your spa is
custom built for you with your
specifications, our current lead time is
6-8 weeks. A representative will contact
you when your spa is on the way to
scheduled delivery.
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What
if my backyard is difficult to access? |
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We can do a site
inspection if you feel the delivery
might be difficult. In which case, you
may need a crane. We can recommend crane
services, but you will be responsible
for any charges associated with their
service fees. Please note-ANY products
with Cal Stone Siding require a crane.
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Please visit our factory
tour here.
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A spa shell is the entire
seating area or basin of the spa.
Because it is also the most expensive
components of your spa to replace, it is
also one of the most important features
to evaluate before you make a spa
purchase. The spa shell must sustain the
weight of hundreds of gallons of water,
in addition to the weight of it
occupants. Consequently, you should
scrutinize the engineering and materials
used in constructing the shell. With a
Cal Spas’ hot tub, you can be confident
that you own the industry’s
strongest shell– our
exclusive Fibersteel Construction
Process™ is unparalleled in
engineering and premium materials.
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How do
I choose the right seating arrangement / spa
shell mold? |
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When choosing seating
arrangement / spa shell mold, you should
consider for what purpose(s) your spa
will be used. Are you looking for
hydrotherapy massage? A place to get
together and relax with family? Maximum
seating to entertain friends? Or a
combination of the above? Also evaluate
what types of seats you find comfortable
and easily accessible. Cal Spas provides
a wide variety of seating plans that
combine bench, contoured, and lounge
seating. With over 50 spa models and a
vast range of features and options, Cal
Spas has the perfect hot tub to meet all
your Home Resort and budget ideals.
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What
are "therapy seats"? |
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Therapy seats are
ergonomically designed to provide a
relaxing, full body massage. A variety
of performance jets are arranged to
provide penetrating massage to neck,
back, shoulders, arms, thighs, knees,
calves and/or feet. Cal Spas hot tub
feature several different therapy seats,
each with a unique layout of jets to
provide different massage sensations.
Therapy seats are an important feature
when considering what spa model best
fits your hydrotherapy, entertainment,
and/or relaxation needs.
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What
are the "pillows" mentioned in the spa
descriptions? |
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Pillows are form-fitted
padding that are built into the spa
shell to provide an extra measure of
comfort for your head and neck. Some spa
models also feature our exclusive
PillowSage Headrests™ for a
Shiatsu-like pressure massage to the
head and neck.
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Why
are "removable panels" important? |
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Removable panels allow
easy access to the spa’s interior should
your spa require service or maintenance.
During our extensive quality tests,
removable panels also allow our Quality
Control Experts to check and re-check
your spa’s interior components before
your hot tub is finally shipped.
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What
is the recommended length of time that I can
stay in my spa? |
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The National Spa
Institute recommends a maximum soak time
of 15 minutes for adults and 10 minutes
for children.
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What
is the safest maximum water temperature? |
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It is recommended that
your spa temperature not exceed 104°F.
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How
often should I perform a water quality
check? |
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Checking your spa’s water
quality is a simple, convenient, and
vital step. Five (5) minutes
is all it takes to ensure your safety
and your spa’s longevity. You should
ideally check your water quality
every day (see Cal Spas Clear
Water Plan). However, depending on
your spa’s frequency of use, you may
check water quality every other day.
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